A family-run home care service in Ballarat

Familiar faces, caring for you at home in Ballarat

Willow Lane Home Care is a family-run service supporting older people across Ballarat to keep living well at home. Wherever we can, we send the same carer each visit, so you always open the door to a face you know.

A carer sitting with an older person at a kitchen table, both smiling gently

Worried about a stranger coming into your loved one's home?

That concern is one of the most common things families share with us, and it makes complete sense. At Willow Lane, we do our best to send the same carer each visit, so trust can build gently over time.

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Same carer, every visit

Wherever we can manage it, we send the same person each time so you always see a familiar face.

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Family-run and local

We are based right here in Ballarat and we know the neighbourhoods we work in personally.

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Clear plans, no pressure

We agree your plan and your price with you before anything starts, with no obligation to sign up.

How we can help

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Personal care

Respectful help with showering, dressing and getting ready for the day, at your pace and on your terms.

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Help around the home

Practical help with cleaning, laundry and the everyday household tasks that keep your home comfortable and yours.

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Respite care

A planned break for family carers, knowing someone kind and reliable is with your loved one while you rest.

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Meals

Help with preparing nutritious meals at home, so eating well stays easy and enjoyable every day.

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Transport and getting out

A friendly hand getting to appointments, errands or outings, so staying connected to Ballarat life stays simple.

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Companionship and community

Regular company and help joining in local activities, so you feel connected, not isolated, in your own community.

Not sure what would help? Call us and we will talk it through.

How to get started

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01.

Call us

Call us and tell us what would help, and we will listen without rushing you.

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02.

We visit and listen

We visit you at home, hear what matters most, and agree a plan and a price together.

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03.

Your support starts

Your support begins, with the same familiar faces turning up when we say we will.

Government-funded support

If you would like government-funded support, the first step is an aged care assessment through My Aged Care (1800 200 422). We can help you through it.

Areas we serve

Willow Lane Home Care visits homes across Ballarat Central, Ballarat East, Wendouree, Sebastopol, Alfredton and Buninyong. Not sure if we reach you? Give us a call and we will let you know.

Our prices

These are the prices we most often charge for each service, across all delivery hours. We review them at least every two months.

Service

Unit

Standard hours

Non-standard hours

Weekend

Public holiday

Personal care

per hour

$80

$96

$118

$152

Help around the home

per hour

$74

$90

$108

$142

Respite care

per hour

$78

$94

$114

$150

Meals

per visit

$48

$54

$63

$77

Transport and getting out

per hour

$61

$69

$83

$111

Companionship and community

per hour

$59

$67

$79

$105

ABOUT US

About Willow Lane Home Care

At Willow Lane, we believe good care feels personal, not transactional. We take the time to understand what matters to you, and we build your support around your routine and your preferences. Being family-run means you are never just a booking to us. Call us and find out how we can help.

Registration and trust

Willow Lane Home Care is a registered aged care provider.

TALK TO US

Ready to talk? Call us or send an email.

Call us on (03) 5300 0000

Email hello@willowlanehomecare.com.au